Check the following:
  • Ensure that the cup size selector is set to the larger icon (10 ounces) for a larger cup of coffee.
  • Depending on the types of Keurig® K-Cup® used, the dispensing needle on the KG5 can become clogged, which may slow the brew process. If it seems like this is happening you can use a small tool similar to a paper clip to unclog the needle.