Please follow the below steps:
-  Check to make sure that the red plug found at the bottom of the water reservoir is removed. Follow sticker to where plug is located.
-  Ensure that the unit has been primed prior to first use. Please review the instruction manual.
-  Ensure the unit is plugged into a working electrical outlet.
-  Check to ensure there is water in the water reservoir.
-  Remove the porta-filter and thoroughly clean the filter to ensure that it is not blocked.